Drilldown Vol. 003 - Winter 2026

COMPANY UPDATES

FUEL LEVY REMOVED

NEW FACES ACROSS THE BUSINESS Since the last issue of Drillown, there have been multiple new arrivals to the Drillcut team. That growth has happened across departments as we continue building the people, capacity and support needed to keep improving the way we work. It is another step in the wider restructure underway, and one that is all about making sure Drillcut is better set up for what customers need now and where the business is headed.

When we introduced the fuel levy in May, fuel costs had risen to a point where we could not continue absorbing them without compromising the standard of service customers expect from us. We were upfront that it was a temporary measure, and we committed to removing it as soon as we could. That time came on Monday, 13 July, when normal freight pricing resumed across the board. YOU ARE THE FIRST SUPPLIER I HAVE EVER SEEN REMOVE A FUEL LEVY. “

MICHAEL NIGRO Account Manager

MITCH M c AULEY Customer Experience Team Member

WELL DONE, THIS BEHAVIOUR IS UNUSUAL IN THIS DAY AND AGE. “

SIMON MACK Customer Experience Team Member

AARON MONRO Internal Account Manager

EMMA ZONOUBI Engineer

SAM SOLEIMANNEJAD Engineer

TRADING TIME UPDATES As part of recent company updates, trading times have now changed in Tasmania, while Victoria and New South Wales remain unchanged. The update helps keep expectations clear for customers and makes planning deliveries easier across each state.

HARRISON CLARKE NSW Delivery Driver

FAAFOUINA LUPO VIC Warehouse

Location

Hours

Melbourne, VIC Sydney, NSW

7:00 AM - 5:00 PM 7:00 AM - 4:00 PM 7:00 AM - 4:00 PM 7:00 AM - 4:30 PM

Hobart, TAS

MATTHEW PAUL VIC Warehouse

AISEA TUPOU VIC Warehouse

Launceston, TAS

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