PROJECT MANAGEMENT TEAM
As Drillcut continues to grow, recent changes across customer success and project management are strengthening support, improving response times, and helping projects move with less friction. HOW DRILLCUT’S NEW STRUCTURE SUPPORTS YOU BETTER
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WHY IT MAKES A DIFFERENCE That change matters because timeframes on site do not leave much room for reactive support. By getting ahead of demand, keeping closer contact with customers, and working to real schedules rather than waiting for the next urgent phone call, the team is helping create a more proactive way of working. It is about anticipating the next stage, managing the handover between conversations and action, and helping customers stay on the front foot when programmes are tight. It also means account managers can spend more time where they are strongest, on site, in front of customers, supporting relationships directly.
Growth only matters when it makes things better for the customer. That has been a big part of the thinking behind Drillcut’s recent restructure. As projects become larger, more complex, and more time-sensitive, support needs to do more than answer the phone or process an order. It needs to help customers stay ahead of the job, keep communication moving, and make sure the next step is already being worked on before it becomes urgent. Some of that support happens out on site. More of it now happens behind the scenes, before delays have a chance to build. PROJECT MANAGEMENT TEAM One of the biggest changes has been the development of Drillcut’s new Project Management Team, led by Daniel Matthews. This is not just customer service with a different title. The team has been built to combine the strengths of account managers on the road with the internal support that keeps jobs moving day to day. In simple terms, they act as the conduit between the field and the office, giving customers more personalised support across both their business and their projects. Their role is to support customers on larger, more complex jobs by helping forecast stock, plan procurement, align deliveries with programme requirements, and keep better control over what is needed next. That means less chasing, less reacting late, and more visibility around what is coming.
THE AIM IS TO GET INVOLVED EARLIER AND STAY CLOSER TO THE JOB THROUGHOUT.
On some projects, that starts alongside engineering, where understanding the job properly up front creates a smoother handover into delivery, scheduling, and support. From there, the project management team works with site teams, project managers, and customers to understand timing, sequence, and what is required next, so support is built around how the project is actually running.
The Victorian project management team helping keep jobs moving from the office to site.
DRILLDOWN VOL. 003 | drillcut.au | sales@drillcut.com.au | 1800 374 552 16
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